Frequently Asked Questions¶
We get a lot of questions from our users! If you have questions about Vircadia, feel free to browse through this page to learn more.
Content Creation¶
What video codecs do you support? |
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We support the following video codecs:
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Domain Hosting¶
How do I get into my domain settings if I set up authentication but forgot my username and/or password? |
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The authentication settings for your domain are encrypted into a configuration file on the server's file system. To 'reset' the authentication settings, you need to manually remove the HTTP security settings ('http_password' and 'http_username') from config.json. The config file is stored on the server in the following directories:
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Troubleshooting¶
Why can't I connect to a domain? |
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If you cannot connect to your virtual workplace, follow these steps to resolve the issue:
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No one can hear me! |
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If other users in the domain can't hear you, then you are likely muted or your microphone gain is set too low. Here are some steps to troubleshoot your issue:
If your input device is turned on, and you are not muted in the application, device, or operating system, then it is likely that your microphone volume needs to be adjusted or boosted. This is done in your operating system settings:
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I can't hear anything in Vircadia. |
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Here are some reasons you might not have audio:
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