Frequently Asked Questions¶
We get a lot of questions from our users! If you have questions about Vircadia, feel free to browse through this page to learn more.
Content Creation¶
What video formats do you support? |
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We support most open video formats. Proprietary formats like H.264 are currently not supported. The VP9 format is recommended because of its good quality and low file sizes. See Play Media in a Web Entity for a more information. |
Domain Hosting¶
How do I get into my domain settings if I set up authentication but forgot my username and/or password? |
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The authentication settings for your domain are encrypted into a configuration file on the server's file system. To 'reset' the authentication settings, you need to manually remove the HTTP security settings ('http_password' and 'http_username') from config.json. The config file is stored on the server in the following directories:
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Troubleshooting¶
Where do I find the Interface log files? |
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The Interfaces log files can be found in the following directories:
The Vircadia folder name might be different on development or testing builds.
E.g. |
How do I access the hidden folders that most Vircadia files are stored in? |
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On all currently supported operating systems the folders that Vircadia stores most of its data in are hidden. The easiest way to access them is to just copy the path and paste it into your systems file manager. Most (if not all) of them have a bar at the top. Even if it doesn't look like you can paste anything into the bar, still hover over it and try pasting with a shortcut like Ctrl + V. |
Why can't I connect to a domain? |
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If you cannot connect to your virtual workplace, follow these steps to resolve the issue:
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No one can hear me! |
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If other users in the domain can't hear you, then you are likely muted or your microphone gain is set too low. Here are some steps to troubleshoot your issue:
If your input device is turned on, and you are not muted in the application, device, or operating system, then it is likely that your microphone volume needs to be adjusted or boosted. This is done in your operating system settings:
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I can't hear anything in Vircadia. |
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Here are some reasons you might not have audio:
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